FAQ
Ebikes €5 per hour or part thereof. EMopeds €15 per hour or part thereof.
Fri, 7 Oct, 2022 at 9:07 AM
We usually issue refunds for the following reasons: a ride that didn’t start because a lock didn’t open and you were charged the unblock fee plus a litt...
Tue, 27 Sep, 2022 at 9:26 AM
1. Find an emoped icon in the app's maps 2. click on the icon 3. start your MOPED ID VERIFICATION 4. Submit your AM Qualified drivers license - ...
Tue, 27 Sep, 2022 at 10:00 AM
We need you to be able to verify who you are in order for us to be able to provide an unrivaled level of support and insurance to you as a Brite member. ...
Tue, 27 Sep, 2022 at 9:48 AM
Sorry but if you decide to abandon your bike outside a parking area there will be a €50 fine. This includes where you take a bike and run it out of battery ...
Fri, 7 Oct, 2022 at 9:09 AM
If you rent a Brite ebike - you can leave it at any of our parking stations that are marked in the maps. You cant leave the bike anywhere you want therefore...
Mon, 4 Apr, 2022 at 7:23 AM
Check the app maps for the location of Ebikes. You will see them with the ebike icon in different locations. Click on the bike to reserve for 15mins. ...
Tue, 27 Sep, 2022 at 9:50 AM
If your bike is damaged and needs our attention, please report to BRITE IN MENU/SUPPORT/CHAT SUPPORT/ Launch the chat and send us pictures and video of t...
Tue, 27 Sep, 2022 at 9:29 AM
1. You get a rental summary in your app. 2. the lights on the bike turn off. DO NOT WALK AWAY FROM YOUR BIKE IF YOU HAVE NOT GOT 1 AND 2 COMPLETED AS...
Mon, 4 Apr, 2022 at 7:21 AM
100% of instances where there is an over charge query are related to not getting correct confirmation that your trip has ended. The system will continue to ...
Mon, 4 Apr, 2022 at 7:20 AM